There is a 2.5% convenience fee for every credit card transaction with a minimum $2.00 charge.

Town of Portland Parks and Recreation

Policies and Procedures
 
Our Mission: The Town of Portland Parks and Recreation Department is committed to providing diverse leisure opportunities, clean and healthy facilities and parks, and a safe and inclusive environment that allows for community growth and collaboration. Our purpose is to physically, socially, and intellectually improve the quality of life for all of our residents.
 
Registration Information: Please refer to our "help" section at the top of our RecDesk page. Within this tab, you may view written and video guides for our online registration process.
 
We are hoping that by having this feature, our participants do not have to spend time over and over filling out the same forms or finding some time to come into the office to register.  This program will allow you to register right from your computer or phone, without any hassles.
  • You will have the ability to register and pay online with a credit card. 
  • NOTE: Credit cards have a 2.5% convenience fee with a $2.00 minimum. (Discover, MasterCard and Visa are accepted)
  • You can still register by mail or at the office with check or cash to avoid this fee.
Registration for most programs must be completed and submitted to Portland Parks and Recreation by noon on Thursday of the week prior to it's start date. This may vary for certain programs and will displayed in the program information.   
 
If the session or program you wish to attend is full, you will be added to a waiting list and notified as soon as an opening becomes available. 
 
Registrations will be accepted on a first-come, first-serve basis and some of our program sizes have max enrollment. Many programs also have minimum enrollment requirements and will be canceled if registration is not met. Minimum and maximum enrollment numbers are displayed under program information.
 
Refund policy:
Refunds are only issued in the following circumstances: 
  1. If a program is canceled by Parks and Recreation
  2. A medical reason and written notification from a doctor is provide
  3. If a participants spot may be replaced by someone who is on the waiting list 
Inclement Weather / Snow Cancellation: In the event of a weather related cancellation, Portland Parks and Recreation is consistent with the Portland Board of Education. If school has been canceled or has an early dismissal, any program scheduled to be held within a school is canceled as well. Portland Parks and Recreation reserves the right to cancel programs due to weather concerns, regardless of the decision made by the Board of Education. Please check our hotline at 860-262-7234 for updated information on program and event cancellations. 
 
Program Changes or Adjustments: We do not call our participants with program confirmations. We make every effort to ensure the accuracy of the programs displayed on our website and within our brochures. All programs, instructors and locations are subject to change.
 
Our department will reach out via email and / or phone to all participants if a program is canceled due to low enrollment or any reason that may impact a program schedule. Please check our hotline at 860-262-7234 for updated information on program and event cancellations. 
 
New Programs Ideas and Instructor Opportunities: Are you looking to introduce your program, activity or event in a new community? We are always on the lookout to grow our department and program offerings. Please contact us if you have an idea that may be a welcome addition to our Portland families!